Public Utilities - Customer Service

 

Welcome to  Public Utilities Customer Service Center

We bill for water, wastewater, stormwater, and garbage services for over 92,000 connections and cover a service area of approximately 135 square miles. In 2009 we had 96,148 calls to our call center; responded to 1247 email requests; and helped 8183 walk-in customers in our local business office. We provide a variety of services in our office, by phone, or on-line for your convenience. So, stop in or call, or visit us on-line if you have any questions - we're here to help. For commonly asked questions, click here.
 
Should you have a water, sewer, or stormwater emergency outside of business hours, please call our 24-hour emergency number: 801.483.6700. 
 
Current Rate Schedules
 

On-line Services

You can use our online payment service not only to pay your bill but to view billing information and manage your waste bins. Here's a sample of what you can do:

  • View your biling history
  • Pay your water bill
  • Pay multiple accounts
  • Add/remove multiple accounts
  • Set up automatic payment withdrawal
  • View your water use chart
  • Set up a password
  • Change you mailing address
  • Change garbage/recycling/yard waste bin services
  • Set up E-Statement 
  • Set up Equal-Pay (November through March only)
 
Besides all the services listed above these additional services are available over the phone or in the office:
  • Set up new service
  • Pay your bill
  • Change Information on account, such as mailing address or phone number
  • Set up auto-pay
  • Set up equal-pay (November through March only)
  • Answer any billing questions

Current News and Links

Mayors News Bulletin
Salt Lake City Council District One Community News
Salt Lake City Council District Five Community News
 
Yard Waste Recycling Program Flier
Request Documents: GRAMA Requests
Gift of Water
Water Assist Program -Red Cross www.utahredcross.org
Blue Stakes - www.bluestakes.org
Garbage - Recycling - Yard waste - www.slcclassic.com/slcgreen/recycle/
Water Conservation - www.slcsaveh2o.com