Salt Lake City

City Accessibility - Compliance & Grievances

Who is responsible?

Various organizations including local governments, businesses, employers, public transportation, educational institutions, and landlords are required to comply with the ADA and other laws prohibiting discrimination based on disability.  The below list provides information on who to contact based on the topic.

Although not required, it is recommended that individuals first attempt to resolve complaints directly with the organization with which the complaint lies.  If the response is unsatisfactory, formal complaints may be submitted to the appropriate state or federal enforcing agency.

City Government Compliance with the ADA: The City is responsible for ensuring that city government and its services are accessible.  Click here to submit a request or submit a grievance (complaint) to Salt Lake City.  For more information, contact the Salt Lake City ADA Coordinator.  City employees should contact the Human Resources Division.

Business Compliance with the ADA: Businesses and other public accommodations are required by the ADA to meet certain accessibility requirements.  If you are a customer looking for improved access to a business, work directly with business management or contact the U.S. Department of Justice to submit a complaint.  Click here to learn more about business accessibility.

Education Discrimination:  Public educational institutions are prohbilited by the ADA from discrminiating against people with disabilities.  In addition, federal law prohibits discrimination in programs receiving funds from the Department of Education.  Contact the U.S. Office of Education or the Utah State Office of Education.

Employment Discrimination: Employers are prohibited by federal and state law from discriminating against people with disabilities.  If you are an employee and you think you have been discriminated against, contact either the U.S. Equal Employment Opportunity Commission or the Utah Antidiscrimination and Labor Division.

Housing Discrimination:  Landlords are prohibited by federal and state law from discriminating against people with disabilities.  If you are a tenant and you think you have been discriminated against, contact either the U.S. Department of Housing and Urban Development or the Utah Antidiscrimination and Labor Division.

Transportation Discrimination:  The ADA prohibits discrimination and ensures equal opportunity and access for persons with disabilities using public transportation.  Contact the U.S. Department of Transportation.