Money donated by customers is forwarded to the Red Cross for payment of city utility bills for customers who meet the established eligibility requirements. Each eligible customer can receive up to $200 assistance per year toward his or her City utility bill. Customers who qualify for the County tax abatement program automatically qualify to receive the maximum amount of $200 toward their account.

Currently, in order for a customer to be eligible for Water Assist, they must be at 150% of poverty level and/or have a family member who:

• Has a verifiable medical emergency.
• Is age 60 or over.
• Is disabled.
• Qualifies for the County Tax Abatement Program.

The success of the program can by counted in the amount of dollars collected and spent and in the number of families whose utility service has not been at risk because of the generosity of customers who donate to this worthwhile program. For many years, the donations exceeded assistance paid out. As a result, the balance available continued to grow, causing concern that all customers who were eligible for assistance may not have been applying for help.

In 1997, at the request of Councilperson Deeda Seed and the City Council's "Legislative Intent," eligibility was expanded to include income. The requirements were broadened to include those at 150% of poverty level. In addition, payment of the maximum amount of $200 was extended to families who qualify for the County tax abatement program. Prior to 1997, eligibility was based only on having a verifiable medical emergency, being 60 years or over, or having a disability.

As a result of the changes in eligibility requirements, during the past twelve months more money was paid in assistance than was received in donations.

"The Water Assist Program is an unqualified success and we plan to continue the program as long as the need is there," avers Ms. Wilson.

Questions about this program can be answered by calling Customer Service at  801-483- 6900, Fax 801-483-6818.